What is the first step when answering a student’s question?

The first step when answering a student's question is to clearly understand the question being asked. This is crucial because it ensures that the instructor comprehends the underlying issue the student is trying to address. By fully grasping the specifics of the question, the instructor can provide a more accurate and relevant response that meets the student’s needs. Misinterpreting the question could lead to providing information that is not applicable or useful, ultimately hindering the learning process.

Understanding the question involves active listening and sometimes clarifying the student's query. This approach not only ensures that the instructor is in tune with the student's thought process but also fosters a supportive learning environment where students feel comfortable engaging in discussion.